Terms of Service - Fieldpost

These Terms of Service ("Terms") govern your access to and use of the Fieldpost application, website, and related services (collectively, the "Service") operated by Fieldpost LLC ("Fieldpost," "we," "us," or "our"). By creating an account, accepting an invitation, or using the Service, you agree to be bound by these Terms. If you use the Service for a company or other organization, "you" includes that organization and you represent that you have authority to bind it.

1. Eligibility

You must be at least 18 years old to create an account, except that an organization may authorize an employee who is at least 16 to use the Service where lawful and under appropriate supervision. You represent that you meet the applicable age requirement and have legal capacity to agree to these Terms. The Service is intended for business use and is not directed to children.

2. Account Registration

To use the Service, you must create an account with a valid email address and password. You are responsible for:

Maintaining the confidentiality of your login credentials
All activity that occurs under your account
The acts and omissions of users you invite or authorize ("Authorized Users")
Providing accurate and current information
Notifying us immediately of any unauthorized use of your account

We reserve the right to suspend or terminate accounts that violate these Terms or are inactive for an extended period.

3. The Service

Fieldpost provides a project documentation platform for field work, including:

Photo and video capture, upload, and organization by project
GPS geotagging and timestamp stamping of media
Notes, annotations, and drawing tools on photos
PDF report generation and sharing
Team collaboration with role-based access
Cloud storage and automatic backup
Offline photo capture with automatic sync
Contact management for projects

The Service is available via our web application and mobile applications for iOS and Android.

We may add, modify, limit, suspend, or discontinue features or integrations and may perform maintenance that temporarily affects availability. The Service depends on third-party platforms, networks, app stores, and service providers that we do not control. Beta, preview, or experimental features may be changed or withdrawn at any time and may be less reliable than generally available features.

4. Subscriptions and Payments

4.1 Free Trial

New accounts may include a free trial period. During the trial, you have full access to the Service. At the end of the trial, you must subscribe to a paid plan to continue using the Service.

4.2 Paid Plans

Paid subscriptions are billed on a monthly or annual basis. Pricing may be based on the number of Authorized Users, usage, or the plan you select. Unless you cancel before renewal, your subscription automatically renews for successive periods of the same length, and you authorize us and Stripe to charge the then-current fees and applicable taxes to your payment method. We may change prices on advance notice, effective at the next renewal unless otherwise stated.

4.3 Reasonable Use and Technical Limits

Features described as "unlimited" have no fixed quota for ordinary, legitimate project-documentation use, but remain subject to reasonable-use, file-size, format, bandwidth, rate, and other technical limits. You may not use the Service primarily as a general-purpose backup, archival-storage, media-hosting, content-distribution, or file-transfer service, or for automated or bulk ingestion unrelated to normal field documentation. If usage is excessive, abusive, disproportionately burdensome, or threatens the Service, we may throttle, restrict, suspend, or require a different plan. When practicable, we will provide notice and a reasonable opportunity to reduce usage.

4.4 Payment Processing

All payments are processed by Stripe, Inc. By subscribing to a paid plan, you agree to Stripe's Terms of Service. We do not store your payment card details on our servers.

4.5 Cancellation

You may cancel your subscription at any time through the billing portal. Upon cancellation, your access continues until the end of your current billing period. After that, your account may be downgraded and access to paid features or data may be restricted. You are responsible for exporting any content you wish to retain before access ends. We may delete content after termination in accordance with our Privacy Policy and any retention period communicated for your plan.

4.6 Taxes, Failed Payments, and Refunds

Fees exclude applicable taxes unless stated otherwise. You are responsible for taxes associated with your purchase other than taxes on our net income. We may suspend paid features for overdue or failed payments and recover reasonable collection costs where permitted by law. Payments are non-refundable except where required by applicable law. If you believe a charge was made in error, contact us at hello@fieldposthq.com.

5. Your Content

5.1 Ownership

You retain full ownership of all content you upload or create through the Service, including photos, videos, notes, reports, and project data ("Your Content"). We do not claim any ownership rights over Your Content.

5.2 License to Us

You grant Fieldpost and its service providers a non-exclusive, worldwide, royalty-free, sublicensable license to host, copy, process, transmit, display, technically modify, back up, and otherwise use Your Content as reasonably necessary to provide, secure, maintain, support, and improve the Service; comply with law; enforce these Terms; and prevent or investigate fraud, abuse, or security incidents. This license continues only for as long as reasonably necessary for those purposes, including completing deletion from active systems and backups or satisfying legal and preservation obligations.

5.3 Your Content Responsibilities

You represent and warrant that you own Your Content or have all rights, permissions, licenses, notices, consents, and other lawful authority necessary to capture, collect, possess, upload, store, process, disclose, and share it through the Service. This includes authority relating to individuals, employees, subcontractors, customers, properties, locations, confidential information, and personal data depicted in or associated with Your Content.

You are responsible for the legality and accuracy of Your Content; providing notices and obtaining permissions or another lawful basis required for photography, recording, precise location, surveillance, contacts, and personal information; complying with confidentiality, employment, property, privacy, intellectual-property, and trade-secret obligations; the conduct of your Authorized Users; workspace permissions; and the configuration and distribution of shared reports and links.

5.4 Content Sharing

When you share a report or generate a public link, anyone with access to that link may view the included content. You are responsible for managing share settings, passwords, and expiration dates on shared reports. Content shared within your company workspace is visible to all members of your organization.

5.5 Restricted Content

You may not upload, store, create, transmit, publish, or share content that:

Violates any applicable law, regulation, court order, contractual obligation, or third-party right
Exploits, endangers, or sexualizes a minor
Is intimate or sexual in nature, or captures a person where they have a reasonable expectation of privacy, without that person's consent
Threatens, harasses, intimidates, stalks, or abuses another person, or is used to expose someone to harm
Promotes or facilitates violence, terrorism, trafficking, or other criminal activity
Infringes or misappropriates intellectual-property, privacy, publicity, confidentiality, property, or trade-secret rights
Includes personal data, confidential information, or recordings that you lack a lawful basis or sufficient authority to collect, possess, process, or disclose
Includes credentials, financial account details, government identification numbers, health information, or other categories of regulated or specially protected information, unless Fieldpost has expressly agreed in writing to support that category
Contains malicious code or is otherwise intended to compromise a system, account, or device
Is fraudulent, deceptive, or defamatory, impersonates another person or organization, or misrepresents the origin or authenticity of content
Otherwise creates, in our reasonable judgment, a material risk of harm to users, third parties, Fieldpost, or the Service

5.6 Monitoring and Enforcement

We do not undertake to pre-screen or monitor all content and are not responsible for Your Content. We may, but are not obligated to, investigate reports or suspected violations and access, review, quarantine, preserve, remove, or disable content or shared links when we reasonably believe it is necessary to enforce these Terms; protect the Service, users, or the public; comply with law or legal process; preserve evidence; or reduce legal, security, or operational risk.

We may restrict uploads, exports, invitations, notifications, sharing, or other features; suspend or terminate accounts or workspaces; and report suspected illegal content or activity to appropriate authorities or organizations. We may act without advance notice in urgent situations or where notice could create risk, interfere with an investigation, or be prohibited by law. We may preserve content and related account records for as long as reasonably necessary to investigate, comply with law, respond to legal process, or protect rights and safety.

6. Team and Company Workspaces

When you create an account, a company workspace is created for you, separate from other customers' workspaces. You may invite team members to join your workspace.

Owners have full administrative control, including billing and team management
Admins can manage projects, team members, and content
Members can create and view projects, upload content, and collaborate

Content visibility depends on the Service's current permission model and your settings. Workspace owners and administrators are responsible for managing access, promptly removing users who should no longer have access, and ensuring that Authorized Users comply with these Terms. An organization's administrator may access, export, restrict, or delete workspace content and account information as permitted by the Service.

7. Acceptable Use

You agree not to:

Use the Service for any unlawful purpose or in violation of these Terms
Threaten, harass, stalk, exploit, impersonate, defraud, or unlawfully surveil another person
Attempt to gain unauthorized access to the Service, our systems, or another user's account or content
Probe, scan, or test the Service for vulnerabilities, or circumvent, disable, or interfere with any security, authentication, permission, or usage control. Penetration testing, vulnerability scanning, and similar security testing are prohibited without our prior written authorization
Interfere with or disrupt the Service or its infrastructure, or place an unreasonable load on it
Use shared reports, links, invitations, notifications, or other features to harass, deceive, track, threaten, spam, or distribute restricted content
Introduce malicious code or engage in phishing, credential theft, or similar malicious activity
Reverse engineer, decompile, or disassemble the Service
Access the Service through automated means except through an interface we expressly authorize
Resell or redistribute the Service without authorization
Use the Service in a way that is excessive, abusive, or inconsistent with normal project-documentation use

8. Mobile Application

8.1 App Store Terms

If you download the Fieldpost mobile app from the Apple App Store or Google Play Store, you also agree to the terms and conditions of the respective app store. These Terms are between you and Fieldpost, not with Apple Inc. or Google LLC. Apple and Google have no obligation to provide maintenance, support, or warranty for the app.

8.2 Apple-Specific Terms

For users who download the app from the Apple App Store:

These Terms are between you and Fieldpost only, not Apple
Fieldpost, not Apple, is solely responsible for the app and its content
The app is licensed for use only on Apple-branded products that you own or control, as permitted by the Usage Rules set forth in the Apple Media Services Terms and Conditions, including use under Family Sharing
Fieldpost, not Apple, is solely responsible for providing maintenance and support services for the app. Apple has no obligation whatsoever to furnish any maintenance and support services with respect to the app
Fieldpost is responsible for addressing any claims relating to the app, including product liability, legal compliance, and intellectual property
In the event of any failure of the app to conform to an applicable warranty, you may notify Apple for a refund of the purchase price (if any). Apple has no other warranty obligation whatsoever with respect to the app
Apple is not responsible for addressing any claims by you or a third party relating to the app
Apple and its subsidiaries are third-party beneficiaries of these Terms, and upon your acceptance of these Terms, Apple will have the right (and will be deemed to have accepted the right) to enforce these Terms against you as a third-party beneficiary

8.3 Export Compliance

By using the Fieldpost mobile app, you represent and warrant that: (a) you are not located in a country that is subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a "terrorist supporting" country; and (b) you are not listed on any U.S. Government list of prohibited or restricted parties.

8.4 Google Play-Specific Terms

For users who download the app from Google Play:

These Terms are between you and Fieldpost only, not Google
Your use of the app is also subject to the Google Play Terms of Service
Google is not responsible for the app or its content

8.5 Device Permissions

The mobile app may request access to device features such as the camera, photo library, and location services. These permissions are used solely to provide the features described in the Service. You can manage permissions through your device settings at any time.

9. Intellectual Property

The Service, including its design, code, branding, logos, and documentation, is owned by Fieldpost and protected by copyright, trademark, and other intellectual property laws. You may not copy, modify, distribute, or create derivative works based on the Service without our express written permission.

10. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not warrant that the Service will be uninterrupted, error-free, or secure. We do not warrant that photos, videos, or other content uploaded to the Service will be preserved indefinitely. You are responsible for maintaining your own backups of critical content.

Device time, GPS coordinates, EXIF metadata, network-derived information, user-entered data, and automated outputs may be incomplete, delayed, inaccurate, altered, or manipulated. Fieldpost does not verify or guarantee the identity of a contributor or the authenticity, integrity, chain of custody, completeness, admissibility, or evidentiary weight of any photo, video, timestamp, location, annotation, report, or other content.

The Service and its reports are organizational tools and do not constitute legal, engineering, inspection, safety, insurance, accounting, or regulatory-compliance advice. The Service is not a substitute for professional judgment or legally required inspections, notices, records, preservation procedures, or backups. You are responsible for maintaining independent records and controls required for your work.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, FIELDPOST SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, DATA, USE, OR GOODWILL, HOWEVER CAUSED, WHETHER IN CONTRACT, TORT, OR OTHERWISE, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE SERVICE.

OUR TOTAL LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

12. Indemnification

To the extent permitted by law, you will defend, indemnify, and hold harmless Fieldpost, its affiliates, and their officers, directors, employees, contractors, and agents from third-party claims, demands, proceedings, regulatory actions, liabilities, damages, judgments, settlements, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to: (a) Your Content; (b) your or an Authorized User's use or misuse of the Service; (c) your collection, photography, recording, geolocation, monitoring, disclosure, or sharing practices; (d) an alleged violation of privacy, publicity, confidentiality, property, employment, intellectual-property, or other third-party rights; or (e) your violation of these Terms or applicable law.

We will provide reasonably prompt notice of an indemnified claim and reasonable cooperation at your expense. You may control the defense with counsel reasonably acceptable to us, but you may not settle a claim in a manner that admits fault by Fieldpost, imposes obligations on Fieldpost, or fails to provide Fieldpost an unconditional release without our prior written consent. We may participate in the defense with counsel of our choice at our expense.

13. Termination

We may suspend or terminate access to all or part of the Service if we reasonably believe you or an Authorized User violated these Terms; present a security, legal, safety, or operational risk; engaged in suspected fraud or illegal activity; failed to pay fees; or if suspension is necessary to comply with law or protect Fieldpost, users, or third parties. We may act immediately and without advance notice in urgent circumstances. Upon termination, your right to use the Service ceases, subject to any limited export period we expressly provide.

You may terminate your account through available account settings or by contacting us at hello@fieldposthq.com. Workspace content may remain under the control of the organization after an individual account ends. We may delete or retain information after termination as described in our Privacy Policy. Sections concerning fees owed, ownership, content licenses needed for retention, disclaimers, liability, indemnification, dispute terms, and provisions that by their nature should survive will remain in effect.

14. Copyright and Abuse Complaints

If you believe content on the Service infringes your copyright, send a notice to hello@fieldposthq.com identifying the copyrighted work, the allegedly infringing material and its location, your contact information, a good-faith statement that the disputed use is unauthorized, a statement under penalty of perjury that your notice is accurate and you are authorized to act, and your physical or electronic signature. We may remove or disable allegedly infringing material and terminate repeat infringers where appropriate. A person whose content was removed may send a counter-notice containing the information required by applicable law.

Reports of restricted, dangerous, or abusive content should be sent to hello@fieldposthq.com with enough detail for us to locate and evaluate the material. Do not send illegal content as an attachment. If someone is in immediate danger, contact local emergency services first.

15. Governing Law

These Terms are governed by the laws of the State of New Hampshire, without regard to conflict-of-law rules. To the extent a dispute is permitted to proceed in court, you and Fieldpost consent to the exclusive jurisdiction and venue of the state courts located in the New Hampshire county where Fieldpost maintains its principal place of business and the United States District Court for the District of New Hampshire, except that either party may seek injunctive or equitable relief in any court of competent jurisdiction to protect intellectual-property, confidential-information, security, or access-control rights.

16. Changes to These Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes by posting updated Terms on this page and updating the "Last updated" date. Your continued use of the Service after changes constitutes acceptance of the revised Terms. If you do not agree to the updated Terms, you must stop using the Service.

17. General Terms

Neither party is liable for delay or failure caused by events beyond its reasonable control, except for payment obligations. You may not assign these Terms without our prior written consent; we may assign them in connection with a merger, reorganization, sale of assets, or by operation of law. These Terms, together with the Privacy Policy and any applicable order or written agreement, constitute the entire agreement concerning the Service and supersede prior discussions on that subject. If a provision is unenforceable, it will be modified to the minimum extent necessary and the remaining provisions will remain effective. A failure to enforce a provision is not a waiver. Headings are for convenience only.

We may send notices to the email address associated with your account, through the Service, or by posting them on our website where legally permitted. You consent to receive electronic communications and are responsible for keeping your contact information current. Product ideas or feedback you provide may be used by Fieldpost without restriction or compensation, but we will not publicly identify you as the source without permission.

18. Contact Us

If you have questions about these Terms of Service, contact us at:

Fieldpost
Email: hello@fieldposthq.com