Terms of Service

Last updated: February 18, 2026

These Terms of Service ("Terms") govern your access to and use of the Fieldpost application, website, and services (collectively, the "Service") operated by Fieldpost ("we," "us," or "our"). By creating an account or using the Service, you agree to be bound by these Terms.

1. Eligibility

You must be at least 16 years of age to use the Service. By using Fieldpost, you represent that you meet this age requirement and have the legal authority to enter into these Terms. If you are using the Service on behalf of a company or organization, you represent that you have the authority to bind that entity to these Terms.

2. Account Registration

To use the Service, you must create an account with a valid email address and password. You are responsible for:

  • Maintaining the confidentiality of your login credentials
  • All activity that occurs under your account
  • Providing accurate and current information
  • Notifying us immediately of any unauthorized use of your account

We reserve the right to suspend or terminate accounts that violate these Terms or are inactive for an extended period.

3. The Service

Fieldpost provides a project documentation platform for field work, including:

  • Photo and video capture, upload, and organization by project
  • GPS geotagging and timestamp stamping of media
  • Notes, annotations, and drawing tools on photos
  • PDF report generation and sharing
  • Team collaboration with role-based access
  • Cloud storage and automatic backup
  • Offline photo capture with automatic sync
  • Contact management for projects

The Service is available via our web application and mobile applications for iOS and Android.

4. Subscriptions and Payments

4.1 Free Trial

New accounts may include a free trial period. During the trial, you have full access to the Service. At the end of the trial, you must subscribe to a paid plan to continue using the Service.

4.2 Paid Plans

Paid subscriptions are billed on a monthly or annual basis. Pricing is based on the number of users in your company workspace. All plans include unlimited projects, unlimited photo and video storage, and all features.

4.3 Payment Processing

All payments are processed by Stripe, Inc. By subscribing to a paid plan, you agree to Stripe's Terms of Service. We do not store your payment card details on our servers.

4.4 Cancellation

You may cancel your subscription at any time through the billing portal. Upon cancellation, your access continues until the end of your current billing period. After that, your account will be downgraded and access to paid features will be restricted. Your data will be retained for a reasonable period to allow for reactivation.

4.5 Refunds

Payments are non-refundable except where required by applicable law. If you believe a charge was made in error, contact us at hello@fieldpost.io.

5. Your Content

5.1 Ownership

You retain full ownership of all content you upload or create through the Service, including photos, videos, notes, reports, and project data ("Your Content"). We do not claim any ownership rights over Your Content.

5.2 License to Us

By uploading content to the Service, you grant us a limited, non-exclusive, worldwide license to store, process, display, and transmit Your Content solely for the purpose of providing and improving the Service. This license terminates when you delete Your Content or your account.

5.3 Content Sharing

When you share a report or generate a public link, anyone with access to that link may view the included content. You are responsible for managing share settings, passwords, and expiration dates on shared reports. Content shared within your company workspace is visible to all members of your organization.

5.4 Prohibited Content

You agree not to upload, store, or share content that:

  • Violates any applicable law or regulation
  • Infringes on the intellectual property rights of others
  • Contains malware, viruses, or harmful code
  • Is defamatory, obscene, or otherwise objectionable
  • Contains personal information of others without their consent

6. Team and Company Workspaces

Fieldpost uses a multi-tenant workspace model. When you create an account, a company workspace is created for you. You may invite team members to join your workspace.

  • Owners have full administrative control, including billing and team management
  • Admins can manage projects, team members, and content
  • Members can create and view projects, upload content, and collaborate

All content created within a workspace is accessible to all members of that workspace. Workspace owners are responsible for managing team access and ensuring appropriate use.

7. Acceptable Use

You agree not to:

  • Use the Service for any unlawful purpose
  • Attempt to gain unauthorized access to our systems or other users' accounts
  • Interfere with or disrupt the Service or its infrastructure
  • Reverse engineer, decompile, or disassemble the Service
  • Use automated systems (bots, scrapers) to access the Service without permission
  • Resell or redistribute the Service without authorization
  • Circumvent any access controls, rate limits, or security features

8. Mobile Application

8.1 App Store Terms

If you download the Fieldpost mobile app from the Apple App Store or Google Play Store, you also agree to the terms and conditions of the respective app store. These Terms are between you and Fieldpost, not with Apple Inc. or Google LLC. Apple and Google have no obligation to provide maintenance, support, or warranty for the app.

8.2 Apple-Specific Terms

For users who download the app from the Apple App Store:

  • These Terms are between you and Fieldpost only, not Apple
  • Fieldpost, not Apple, is solely responsible for the app and its content
  • The app is licensed for use only on Apple-branded products that you own or control, as permitted by the App Store Terms of Service
  • Fieldpost is responsible for addressing any claims relating to the app, including product liability, legal compliance, and intellectual property
  • In the event of any failure of the app to conform to an applicable warranty, you may notify Apple for a refund of the purchase price (if any). Apple has no other warranty obligation
  • Apple is not responsible for addressing any claims by you or a third party relating to the app
  • Apple and its subsidiaries are third-party beneficiaries of these Terms, and Apple will have the right to enforce these Terms against you

8.3 Google Play-Specific Terms

For users who download the app from Google Play:

  • These Terms are between you and Fieldpost only, not Google
  • Your use of the app is also subject to the Google Play Terms of Service
  • Google is not responsible for the app or its content

8.4 Device Permissions

The mobile app may request access to device features such as the camera, photo library, and location services. These permissions are used solely to provide the features described in the Service. You can manage permissions through your device settings at any time.

9. Intellectual Property

The Service, including its design, code, branding, logos, and documentation, is owned by Fieldpost and protected by copyright, trademark, and other intellectual property laws. You may not copy, modify, distribute, or create derivative works based on the Service without our express written permission.

10. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not warrant that the Service will be uninterrupted, error-free, or secure. We do not warrant that photos, videos, or other content uploaded to the Service will be preserved indefinitely. You are responsible for maintaining your own backups of critical content.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, FIELDPOST SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, DATA, USE, OR GOODWILL, HOWEVER CAUSED, WHETHER IN CONTRACT, TORT, OR OTHERWISE, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE SERVICE.

OUR TOTAL LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

12. Indemnification

You agree to indemnify and hold harmless Fieldpost, its officers, directors, employees, and agents from any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of your use of the Service, your violation of these Terms, or your violation of any third-party rights.

13. Termination

We may suspend or terminate your access to the Service at any time, with or without cause, with or without notice. Upon termination, your right to use the Service ceases immediately. Provisions of these Terms that by their nature should survive termination (including ownership, warranty disclaimers, indemnification, and limitations of liability) will remain in effect.

You may terminate your account at any time by contacting us at hello@fieldpost.io. Upon account termination, your data will be deleted in accordance with our Privacy Policy.

14. Governing Law

These Terms are governed by and construed in accordance with the laws of the United States, without regard to conflict of law principles. Any disputes arising from these Terms or the Service shall be resolved in the courts located in the United States.

15. Changes to These Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes by posting updated Terms on this page and updating the "Last updated" date. Your continued use of the Service after changes constitutes acceptance of the revised Terms. If you do not agree to the updated Terms, you must stop using the Service.

16. Contact Us

If you have questions about these Terms of Service, contact us at:

Fieldpost
Email: hello@fieldpost.io